REPUTATION MANAGEMENT
Monitor, Respond, and Engage
Your pet resort’s reputation extends far beyond just word of mouth—it's increasingly shaped by what people are saying online. With more and more pet parents turning to the convenience of online research to find a trusted place to care for their furry friends, online reviews have become more important than ever. Your reputation is built by a combination of factors, including:
- Page 1 Google results
- Social media comments
- Online reviews (Yelp, Google, Facebook, etc.)
- References from outside sources
Even if your staff provides outstanding care and builds great relationships with pet parents, an unhappy customer can still leave a negative online review that may impact your reputation. What others say about your pet resort can have just as much influence on potential clients as your own marketing efforts.
At Pet Resort Marketing, we can create a tailored online reputation management program to protect and enhance your business. Our services include:
- Active Monitoring of online reviews across multiple review sites (Yelp, Facebook, Google+, etc.)
- Training on best practices for review responses (both positive and negative)
- Monthly review summary report showing new reviews, average rating, and total review ratings
- Review response consultation
- Custom created page for customers to submit reviews to Google+, Yelp and Facebook
In addition to managing and responding to reviews, we also offer sentiment analysis to evaluate the overall tone of feedback your pet resort receives. This service helps you understand customer emotions and uncover trends, allowing you to address any recurring issues and celebrate the aspects of your service that customers love most.
Let us help you maintain a positive online presence and ensure that your reputation reflects the high-quality care you provide every day.